Download the Drift cycle app and select the "?" icon on the home screen. This will give you helpful tips to get started.

Make sure the app is open and you are near the bike. Make sure you have a stable wifi connection; to troubleshoot try turning wifi on and off or close out of app completely and reload. Make sure the Drift Cycle app has permissions for Bluetooth, Photos, and Location in your devices settings. Reinstall the app (a new update might be required) or turn your mobile device's Bluetooth off and on. Remember, you can always call the drift service number if you encounter an issue you cannot manage yourself!

Yes, users can rent up to 4 bikes at a time! In the app click the "Multi Rental" button at the top of the screen. Scan the QR code on all the bikes you wish to rent and select the "Start All" button. All bikes rented must stay together as a group in order to properly pause and end the rentals. View this video for visual instructions!

Pausing your rental allows you to securely lock up the bike while you do something else (i.e. grabbing groceries), and prevents other users from renting the bike. You can pause a rental at any location, but it must be outside a Drift Cycle station boundary. Please note that you will be still be charged while your rental is paused.

In the app menu, select the "Plans" page and click the "enter promo" in the upper right hand corner to apply a promo code.

You must be 18 years of age or older to register an account and accept the terms and conditions. Children 14 years or older must be supervised by a parent or guardian while using a rental.

Find the nearest bike rack or secure location and end your rental as usual.

You may have received a penalty for ending your rental outside of a station's geofence or for damaging a bike during your rental. If you believe this was an error go to "Report issue" in the Drift Cycle app menu.

Register in the app using your organizational email with the corresponding domain (i.e. @sponsor.com). This will automatically apply the 50% off discount on all pricing in the app. If you already signed up with a different email, simply update your email in your profile (Click on "profile" in the menu and click the pencil in the upper right hand corner to edit).

5am - 10pm daily during the season. December through February is our "off-season" where the bikes are placed into storage for maintenance (this may be altered based on weather conditions)

Users need a mobile device, the Drift Cycle app, and credit card to rent a bike.

There are 16 stations located around the La Crosse area. You can find them in the Drift Cycle app, or here on our website on the "Stations" page. Each station has a bike rack and signs with instructions!

Yes! Our mission is to promote biking in our community; providing much needed secure and visible racking is an important aspect of that goal.

Yes! Drift Cycle has identified additional priority locations using past studies, research, sponsor interest, and user needs that we will expanding on in the future. We welcome additional funding and sponsor support to make expansions of our bikes and stations possible.

While Drift Cycle does not provide or require helmets, it is encouraged by us and The WI Department of Transportation that all users wear helmets for protection. Donors to Drift Cycle have made helmets available on a limited basis: If you are unable to acquire a helmet on your own, please contact us at Driftlax@gmail.com.

Yes. The bikes are equipped with a front running light and rear reflectors on the pedals and fender. These improve rider visibility and meet the State of Wisconsins laws. But please remember that Drift bikes can only be rented from 5am-10pm.

Yes, there are currently no restrictions for "cool off" periods. Drift Cycle reserves the right to adjust the system to meet the goals of the program at any time.

Yes! there are many ways to support the program with your time, talents, and funds. Please contact driftlax@gmail.com for more information on pricing and availability.

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Make sure you are close to the bike. Try quitting the app and reloading again. Turn your mobile device's Bluetooth off and back on. Turn off Wi-Fi and only utilize your device's cellular service. Update the Drift Cycle app and/or uninstall and reinstall the app. Press the black button on the side of the rear wheel AXA lock. If trouble persists, users may have to go into their Drift Cycle mobile app settings and manually turn on permissions for Bluetooth, Photo, and Location, even if the mobile device appears to show them on.

Continue until you are ready to end your ride at a station. Try closing and reopening the app. Press the black button on the side of the AXA rear wheel lock, close the grey lever for the rear wheel lock ring, and plug in the cable lock after securing around the bike rack. One you are able, please "Report Issue" or give Drift Service a call at 608-492-3474.

Close and re-open the app. If the trouble persists, check the "Get Help" section of the app for more trouble shooting steps.

From the menu screen, select "Report Issue." Please fill in all the fields and take photos. We will resolve and follow-up via email, phone, or text message within 48 hours - usually sooner.